The market offers various options for building online forms. Two popular choices are JotForm and Fluent Forms. In this blog post, we will compare these two form builders across several key features to help you decide which one is the best fit for your needs.
Table of Contents
Overview of JotForm and Fluent Forms
Before diving into the specific features, let’s first get an overview of both platforms.
What is Fluent Forms?
Fluent Forms is a user-friendly WordPress form builder that offers a plethora of powerful features. It stands out for its intuitive drag-and-drop builder and user-friendly interface, making it easy for anyone to create beautiful forms. Fluent Forms has grown rapidly due to its advanced functionalities and excellent user interface, offering features that are loved and appreciated by users.
What is JotForm?
JotForm has been around for quite a while and has built a solid reputation as an online form builder. It offers powerful tools and innovative elements to make form creation easier. Despite its longevity, JotForm is still a popular choice, although recent contenders have emerged with fresh ideas and features.
Feature Comparison
Now, let’s dive into the features that distinguish these two form builders.
1. Ease of Use
Fluent Forms
Fluent Forms is known for its ease of use. The drag-and-drop builder and intuitive interface make it accessible to users of all tech skill levels. After installing and activating the plugin, users can quickly start creating forms, either by using a template or starting from scratch. The editor is simple to navigate, and the various settings allow for customization without complexity.
JotForm
JotForm offers a user-friendly experience, but creating forms within WordPress requires extra steps. Users need to sign up for a JotForm account and install the Embed Forms plugin to connect their account to WordPress. The form creation process is straightforward, with options to use a template, import a form, or start from scratch. However, the extra steps and lack of direct integration make JotForm less convenient than Fluent Forms.
Winner: Fluent Forms
Why: Fluent Forms offers a more straightforward and integrated form creation process within WordPress, making it easier and more convenient for users.
2. Templates
Fluent Forms
Fluent Forms offers a variety of ready-made templates to save time and effort. Users can choose a template that fits their needs or start with a blank form and customize it along the way.
JotForm
JotForm boasts over 10,000 form templates, providing users with a wide range of options to choose from. The templates are easy to preview and use, making it simple to find a suitable design for your needs.
Winner: JotForm
Why: JotForm has a significantly larger selection of templates, giving users more options to find a suitable form design.
3. Integration
Fluent Forms
Fluent Forms offers extensive integrations with various platforms, including email marketing, payment, communication, and business tools. This makes it a great choice for businesses looking for a form builder that can connect with their favorite tools.
JotForm
JotForm also offers a wide range of integrations with popular apps and services. However, the process of integrating with WordPress is not as seamless as it is with Fluent Forms.
Winner: Fluent Forms
Why: Fluent Forms provides seamless integration with WordPress and other platforms, offering a more integrated experience.
4. Payment Handling
Fluent Forms
Fluent Forms provides integration with payment platforms, enabling users to collect payments through their forms. This is particularly useful for eCommerce stores, membership sites, and donation platforms.
JotForm
JotForm also supports payment integration, making it suitable for businesses that need to collect payments online. However, the lack of direct WordPress integration makes this feature less convenient for WordPress-based businesses.
Winner: Fluent Forms
Why: Fluent Forms offers seamless integration for payment handling within WordPress, making it more convenient for businesses operating on this platform.
5. Customization
Fluent Forms
Fluent Forms allows for extensive customization, including form settings, email notifications, and post-submission messages. The drag-and-drop editor and individual field settings provide users with great flexibility.
JotForm
JotForm offers a range of customization options, including form design, themes, and settings. The editor is user-friendly, but the extra steps required for WordPress integration make it less convenient for WordPress users.
Winner: Fluent Forms
Why: Fluent Forms provides more straightforward customization directly within WordPress, making it more convenient for WordPress users.
6. Pricing
Fluent Forms
Fluent Forms offers a free version with many features, as well as premium plans that offer full access to all features. The pricing is reasonable, with options for both annual and lifetime licenses. This makes it a cost-effective choice for businesses of all sizes.
JotForm
JotForm offers a free plan with limited features and branding. The premium plans are more expensive and come with various limitations, making them less attractive for businesses looking for an affordable solution.
Winner: Fluent Forms
Why: Fluent Forms offers better value for the price, with more affordable plans and fewer limitations compared to JotForm.
7. Customer Support
Fluent Forms
Fluent Forms offers excellent customer support, including a vibrant community, detailed documentation, and responsive support agents. Users can create support tickets to get assistance or use the community and resources to find solutions.
JotForm
JotForm has a dedicated support team, but users have reported frustrations with delayed responses. The platform also offers a forum where users can check for previously discussed issues.
Winner: Fluent Forms
Why: Fluent Forms provides more reliable and responsive customer support, ensuring users receive the assistance they need.
8. User Ratings
Fluent Forms
Fluent Forms has a strong rating of 4.9 on WordPress.org, with over 100,000 active installs and many positive reviews. Users praise its ease of use and reliable customer support.
JotForm
JotForm has a lower rating of 3.7 on WordPress.org, with over 10,000 active installs and fewer positive reviews. Users have expressed frustrations with its limitations and performance.
Winner: Fluent Forms
Why: Fluent Forms has a higher user rating and more positive reviews, reflecting a more satisfied user base compared to JotForm.
Conclusion: JotForm vs Fluent Forms
While both JotForm and Fluent Forms offer feature-rich form builders, Fluent Forms stands out as the better choice for several reasons. It is more user-friendly, offers seamless WordPress integration, and provides better value for the price. Fluent Forms also excels in customer support and has a strong user rating, making it an excellent choice for businesses looking for a powerful and affordable form builder.